Hizmet kalitesinin ölçülmesi ve Sabiha Gökçen Havaalanında servqual uygulaması

Öztekin, Hamdi Anıl

URI: http://dspace.kocaeli.edu.tr:8080/xmlui/handle/11493/11043

Date: 2005

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Sosyal Bilimler Tez Koleksiyonu [2657]

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